This course is designed for individuals who want to develop all the necessary skills and knowledge to work in roles such as traffic assistant, traffic clerk, traffic operator, traffic planner, transport assistant, transport clerk, and transport operator. It is an ideal way for employers to upskill staff from administrative positions into higher-level roles or to recruit individuals for traffic or transport operator positions.

Module 1 – Self-awareness & Safeguarding

Module 2- Industry Regulations & Legislation

Module 3- Health & Safety in Traffic Operations

Module 4 – Customer Service & Communications

Module 5 – Vehicle & Fleet Maintenance

Module 6 – Planning Routes, Drops & Returns

Module 7- Technology in the Transport Industry

Module 8- Sustainability & Environmental Awareness

Module 9 – Resource Management & Optimising Loads

Module 10 – Revision & collation of portfolio in preparation for the Apprenticeship Assessment.

The candidate completes the modules through online classroom sessions led by their  TRS skills coach. The OLAT bolt-on course is delivered online by the RHA.

After completing all the modules, they will be assessed by an independent external organisation.  The assessment includes: 

• Knowledge test – typically 60 minutes to assess understanding of business administration principles. The test consists of 50 questions.
• Portfolio-based interview – 45 minute portfolio interview discussing evidence of applied skills.
• Project presentation and Q&A – 15 minute presentation with a further 15 minutes for a Q&A session

On completion, the candidate will have achieved a level 2 apprenticeship.

• Boost operational efficiency: Apprentices learn to plan routes, manage deliveries, and optimise resources, reducing delays and cutting costs.
• Staff can ensure compliance and safety: Staff gain knowledge of transport regulations, driver working hours, and health & safety standards, protecting your business and other staff members
• Lower costs and support sustainability for your business: Efficient planning reduces fuel use, vehicle wear, and environmental impact.

• Advance your career: Build a foundation that opens doors to roles like Traffic Planner, Operations Supervisor, and other advanced logistics positions.
• Develop in-demand skills: Gain practical expertise in route planning, problem-solving, and effective communication.
• Earn recognised credentials: Completing a nationally accredited apprenticeship validates your skills, boosting employability and future opportunities.

Large firms(+250 staff members) have 100% of course costs covered by their apprenticeship levy funds. For small and medium-sized businesses(less than 250 staff members), the government funds 95% of the course, with the employer contributing 5%. Sometimes, the 5% can be covered by through other funding opportunities, which means there are no costs at all. 

There is no cost to the candidate who does the course. 

The traffic operator apprenticeship is one of several ways of starting a career in transport and logistics. After completing this apprenticeship, we encourage apprentices and their employers to explore higher-level apprenticeships or other career pathways that support their career goals and promotion opportunities. For example, you can progress onto a team leader apprenticeship or transport & warehouse operations supervisor apprenticeship and pick the transport route. This route will give you the chance to gain your Transport Manager CPC qualification and give you a variety of roles to apply for.

Our enrolment process is straightforward. Once they have the approval of their employer, the participant: 

• completes an online application form 

• undertakes some online assessments 

• attends an onboarding call with the TRS enrolment officer 

After this, training begins. 

To start an apprenticeship, individuals must be 16 or over, living in England, and have the right to work in the UK. They must not be in full-time education when the apprenticeship begins.

Apprentices need to be employed and earning a wage, whether as a new recruit or an existing employee being upskilled. The role they’re in must be directly relevant to the apprenticeship and allow them to develop and practice the required skills.

They cannot be enrolled on another funded apprenticeship or DfE-funded programme at the same time.  

The traffic operator apprenticeship lasts approximately 12 months